The European Union Agency for Fundamental Rights (FRA) analysed 31 digital tools and systems across seven EU Member States, exploring potential positive and negative effects on victims, claimants and defendants. By identifying risks early, investing in skills and training, and embedding protections from the outset, policymakers and practitioners can build effective and inclusive justice systems.
This report shows that countries across the EU are increasingly using tools such as video conferencing and audio recordings for remote hearings, as well as AI-driven tools and systems. These advances offer significant opportunities to make justice more efficient, accessible and user-friendly. At the same time, digitalisation needs to go hand in hand with safeguards to uphold fundamental rights and ensure equal access to justice, regardless of users’ circumstances and capabilities.
The report provides practical suggestions to help ensure that digitalised justice systems are accessible and deliver fair outcomes for all.
