The 2008 Survey looks at the issue of connected governance from the perspective of how governments manage and how they should manage their back office processes. The underlyingprinciple is to improve the internal workings of the public sector by reducing financial costs and transaction time, to better manage the work flow and processes, to improve institutional linkages between different government agencies, ministries and units. Chapter 5 of the report addresses E-Particpation. The E-Participation Index ranking aims tocapture the dimensions of government to citizen interaction and inclusion, by assessing the extent to which governments proactively solicit citizen input. Includes sub-regional indexes and country rankings for Eastern, Northern, Southern and Western Europe, Western and Central Asia, and numerous examples of good practice.
