Itil and ITSM Directory

The IT Infrastructure Library, ITIL(®), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Information Technology Service Management itself is generally divided into two main areas, Service Support and Service Delivery. Together, these two areas consist of 10 disciplines that are responsible for the provision and management of effective IT services. With online training modules and ITIL Toolkit containing guide, fact sheets and compliance assessment kit.